The Criminal Records Bureau has recently commissioned a survey by a leading research company to build up accurate and timely information about the level of their customers’ satisfaction. This is the most recent in a long line of research programmes designed to keep the CRB fully informed about the behaviour of their customers, with registered and umbrella bodies contacted by an independent research company by phone between February and March 2012 and asked a series of questions.
The primary aim of the CRB is to provide a high level of service that protects children and vulnerable adults from individuals who are being recruited into a position of care. It is only by carrying out independent research in this way that the Criminal Records Bureau can measure whether they are achieving this objective.
This year’s research showed that:
- 92% of CRB applicants were satisfied with the level of service they received, whilst 62% were very satisfied;
- Over eight out of ten recipients were pleased with their CRB check turnaround time;
- 89% of applicants believed the CRB was having a positive influence on the protection vulnerable adults and children receive in the UK;
- More than nine out of ten organisations admitted that CRB checks improve their ability to protect vulnerable adults;
- In the past ten years over 151,000 unsuitable people have been prevented from securing employment in a role which supports vulnerable adults or children.
These results are an extremely positive sign for the Criminal Records Bureau, showing that the service they currently provide is highly valued by their customers and meets or surpasses their expectations in the majority of cases. A copy of the full research report is available on the Home Office website.